CONTACT
Reach Us Anytime
Reach Us Anytime
Have questions or need help? We’re here for you
Have questions or need help? We’re here for you
Email Us
Facing technical challenges or product concerns? We’re here to assist
Email Us
Facing technical challenges or product concerns? We’re here to assist
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Is web scraping legal?
Yes—our crawlers access only publicly available content and observe robots.txt + site terms. We never bypass paywalls or authentication, and every job is logged for audit.
Can you scrape behind log-ins or CAPTCHAs?
We don’t scrape gated content that requires user credentials. CAPTCHA-protected public pages are handled via headless browser solves, but only where terms allow
How is privacy enforced?
PII detectors strip emails, phone numbers, and user IDs unless you explicitly whitelist them. EU data stays in EU buckets; audit logs are exportable
What happens if a target site blocks the scrape?
Our proxy mesh retries with new IPs and user-agents. Persistent blocks trigger an alert and we credit affected rows so you never pay for blanks
How fast can I scale up volume?
Upgrade in-dashboard—new row allotments and endpoints activate within minutes. Our cluster autoscaling handles the rest
Which formats can I download?
CSV, JSON, Parquet, or direct push to S3, BigQuery, Snowflake, Redshift, or webhook
Do you offer an SLA?
Advanced tier includes a 99.9 % uptime SLA plus 2-hour support response; lower tiers get best-effort email support
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Is web scraping legal?
Can you scrape behind log-ins or CAPTCHAs?
How is privacy enforced?
What happens if a target site blocks the scrape?
How fast can I scale up volume?
Which formats can I download?
CSV, JSON, Parquet, or direct push to S3, BigQuery, Snowflake, Redshift, or webhook
Do you offer an SLA?
Advanced tier includes a 99.9 % uptime SLA plus 2-hour support response; lower tiers get best-effort email support
FAQ'S
Frequently Asked Questions
Find quick answers to the most common support questions
Still Have Questions?
Still have questions? Feel free to get in touch with us today!
Is web scraping legal?
Yes—our crawlers access only publicly available content and observe robots.txt + site terms. We never bypass paywalls or authentication, and every job is logged for audit.
Can you scrape behind log-ins or CAPTCHAs?
We don’t scrape gated content that requires user credentials. CAPTCHA-protected public pages are handled via headless browser solves, but only where terms allow
How is privacy enforced?
PII detectors strip emails, phone numbers, and user IDs unless you explicitly whitelist them. EU data stays in EU buckets; audit logs are exportable
What happens if a target site blocks the scrape?
Our proxy mesh retries with new IPs and user-agents. Persistent blocks trigger an alert and we credit affected rows so you never pay for blanks
How fast can I scale up volume?
Upgrade in-dashboard—new row allotments and endpoints activate within minutes. Our cluster autoscaling handles the rest
Which formats can I download?
CSV, JSON, Parquet, or direct push to S3, BigQuery, Snowflake, Redshift, or webhook
Do you offer an SLA?
Advanced tier includes a 99.9 % uptime SLA plus 2-hour support response; lower tiers get best-effort email support